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Viking Automated Call Attendant

Affordable, User Friendly Auto Attendants for Centrex, PABX and Many Key Systems

Affordable, User Friendly Auto Attendants for Centrex, PABX and Many Key Systems. The ACA-1A Automated Attendant provides a professional solution for increasing call handling capacity without adding costly staff. The ACA-1A answers promptly and courteously and allows callers to route themselves, with a Touch Tone phone, to an extension or department. Callers can interrupt the message at any time by dialing a single digit or extension. Callers without Touch Tone phones default to a live attendant.

The ACA-1A is a single-port Automated Attendant with a user recordable digital voice announcer. One minute of non-volatile digital memory is available to provide a greeting and a menu of up to 10 departments or extensions.

Applications
Increase call capacity without adding staff
Operator back-up during high-traffic hours.
Use as the first level of a multi-level announcer with additional ACA-1As.
Compatible with many phone systems.

Features
Non-volatile E2 memory - no batteries required for memory retention during power failures.
Remote or local recording.
Bilingual capabilities - allows menu selection in two languages.
Programmable ring delay.
Professionally greets and processes calls.
Compatible with Centrex, PBX, Hybrid Key and many electronic key systems with OPX or single line station capabilities.
Stores up to (9) 16 digit speed dial numbers and (1) 32 digit number.
Processes approximately four calls per minute (stack as many units as necessary for larger capacity).
Record announcements with a standard carbon handset or tape player.
Separate announcements for greeting/menu selection, confirmation and busy extension.
Blocks 8+ and 9+ dialing Touch Tone interruptible
Default speed dial position for non Touch Tone phones.
CPC detection.
One year warranty
Made in the USA

Specifications
Power: 120V AC/12V DC 500mA, UL listed adapter provided.
Environmental: 0 C to 32 C (32 F to 90 F) with 5% to 95% non-condensing humidity
Hook Switch Flash: 512 ms ± 50 milliseconds
Busy Detect Cadence: 200ms - 300ms or 450ms - 550ms on/off
Speed Dial Timing: 120ms on/off (typical) - normal, 60ms on/off (typical) - fast
Answer Message Default Time-out: 6 seconds
Busy Message Default Time-out: 2.5 seconds
Message Length: 1 minute
Sampling Rate: 64K (equivalent)
Connections: (1) RJ11 jack, (1) 3.5mm (1/8in) tape jack, (1) modular handset jack