Click to enlarge

VK-SO-24A Observation Unit

Add Silent Observation to Most Phone Systems

The SO-24A allows supervisors to silently monitor employee phones without disrupting the activity at their workstation. The information gathered may be used for quality purposes, to train, motivate even assist customer service and telemarketing representatives.

A supervisor may enter the conversation by dialing a *. A cassette recorder output permits automatic or manual recording of conversations.

The SO-24A features improved audio and can now be easily expanded to 240 stations by installing additional 24 line units. The SO-24A can be programmed with a 2, 3 or 4 digit dial up code to match station extension numbers.

Applications
Telemarketing Centers
Direct Sales Outlets
Travel Agencies
Customer Service Departments
Airline Employment Services
Collection Agencies
Credit Bureaus
Insurance Companies

Features
24 station capacity can be expanded to 240 stations at any time
Compatible with analog PABX/KSU stations
Monitor stations from an unused phone system line input or to a dedicated single line phone
Add remote observing with a RAD-AMP Remote Access Device
Built-in talk assist (dial *)
Dial up code can be programmed to match the station number
Cassette recorder output and Touch Tone control
Automatic gain control equalizes in and outbound conversation levels
Configurable for digital phones (requires the SO-24 AK and an extra pair of wires to each phone handset)
One year warranty
Made in the USA

Specifications
Power: 120V AC/13.8V AC 1.25mA, UL listed adapter provided
Dimensions: 210mm x 159mm x 45mm (8.25in x 6.25in x 1.75in)
Environmental: 0 C to 32 C (32 F to 90 F) with 5% to 95% non-condensing humidity
Connections: (1) RJ21X, (1) 3.5mm (1/8in) audio jack and cable, (1) 2.5mm (3/32in) control jack and cable, (2) RJ-14 type multimodule interconnect